Return & Exchange Policy

Return Window

Products may be returned or exchanged within 3 days of the date of purchase or delivery.

How to Return a Product

To return a product, please visit your nearest Alkhidmat Pharmacy. You may use the “Store Locator” feature on our website to find the most convenient location.

Required Documentation

The original receipt must be presented at the time of return or exchange. Returns and exchanges cannot be processed without a valid original receipt.

Product Condition Requirements

Returned products must be unused, in their original condition, and in their original packaging, exactly as received at the time of purchase.

Non-Returnable / Non-Exchangeable Items

The following categories of items cannot be returned or exchanged under any circumstances, once purchased:

• Refrigerated items
• Loose capsules / tablets
• Medical devices / appliances
• Test strips
• Milk supplements
• Surgical items
• Dermatology products