Other Important Terms

Medicine Side Effects: Alkhidmat Pharmacy is not responsible for any reaction or side effect caused by any medicine.
Online Purchases: The return and exchange policies described above apply equally to purchases made through online shopping.

Online Refund Policy

If an order is cancelled after online payment has been made, the refund will be processed to the customer through the original payment/bank method, and the customer can also reach out via email or our helpline number. If the order has already been dispatched for delivery, the refund will be processed in accordance with the Return Policy above.
Order Cancellation: To cancel an order, please contact our representative on our helpline, 0311-1100744.
Order Not Received: If a customer does not receive their order, they must contact the helpline at 0311-1100744 within 24 hours to initiate the payment refund or return process.

Payments Made by Bank Card: Refunds for online payments made via bank card will be credited back only to the customer's own bank account; such refunds will not be issued in cash.
Refund Duration: Once the refund process begins, the amount will be credited to your bank account within approximately 3 to 10 working days, and you will be notified accordingly via SMS.