Privacy & Data Use Policy

This section explains how we handle and use your personal data when you shop through the pharmacy.alkhidmat.com website, or through our mobile application on Android or iOS, to purchase products or services. Personal data is collected through various methods by our service providers acting on our behalf. In light of evolving business practices and available technology, we continuously review and update this policy — and our services — to protect your interests and to consistently offer you an improved and better experience.

Purpose of Information Use

We collect and use customer information for purposes such as identity verification, order processing, and determining which of our services are most relevant and useful to each customer.

Detailed information is required so that we can properly understand customer needs and requirements, and so that our marketing and promotional activities are tailored accordingly.

This information also helps us decide where to focus our business activities and how to expand our reach and convenience for customers.

Collection of Personal Data

We collect personal data from users of our services through a variety of methods, including but not limited to:

Through Our Services: When you provide personal data while using our website or app, such as when you place an order for products through our platform.
Customer Surveys: When we conduct surveys with customers to assess and improve the quality of our service.
Offline: When you provide personal data to us offline — for example, by placing an order over the phone or contacting us with a query.
When you take part in programs or activities offered on our platform, or participate in an online contest or promotion.
When someone else provides us with information about you — for example, a friend or acquaintance shares a review or opinion related to you.

Use of Personal Data

We use the personal data provided by users of our services for legitimate business purposes, as described below, while remaining mindful of privacy, security, and applicable regulatory requirements. This includes, but is not limited to, the following purposes:

Fulfilling requests for our services and delivering the products or services you order through our platform, and managing your account.
Processing information you provide through online forms, by phone, or by other means, and responding when you contact us with a request, complaint, question, feedback, or issue.
Following up on and resolving requests and complaints you submit to us.
Providing you with customer service and marketing-related information.
Sharing your information with our service providers and business partners for purposes connected to our operations, marketing, and reporting.
Reporting, business analysis, and personalization — including tailoring content and offers to your preferences.
Preparing aggregated statistics and reports (without personally identifying you) to help us make better recommendations and improve our services.
Better understanding you, so that we can keep you informed and offer you products, services, and suggestions suited to your preferences.
Understanding your preferences in order to provide you with relevant services and information.
Carrying out our general business purposes.
Verifying identity, preventing fraudulent or unlawful activity, and complying with applicable legal and regulatory requirements.
Security and safety monitoring — for example, detecting and preventing unauthorized access or theft, as necessary.
Developing new products and services.
Improving, updating, or enhancing our existing products and services.

Requests to Correct or Update Information

If you believe that any personal data we hold about you is inaccurate, outdated, unnecessary, or excessive, you may request that we correct, update, or delete it. We will not use inaccurate or misleading data for any purpose.

To submit such a request, please email e-pharmacy@alkhidmat.com, call our helpline at 0311-1100744, or use the “My Account” section of our mobile app or website. We will not use any information you provide for verification purposes for any other purpose.

Other Data

We do not sell or share any customer data with third parties for purposes unrelated to providing our services, except where required to fulfill an order or as required by law.